FREQUENTLY ASKED QUESTIONS

You can send digital Gift Cards directly to recipients via Email or Text.

Yes. When you choose to make a digital Gift Card purchase, you can choose from 50+ multiple Gift Card designs.

You you can include a written gift message for single or multiple recipients. You can send a recorded video message to single Gift Card recipient.

We offer Pre-set / Custom Gift Card values. Or you many add your own specific Gift Card value. Custom amounts is available for single card purchase only.

Yes. If you select the “Send Multiple” option, you can bulk upload up to 1,000 Different Email Recipients In One Order.

Your gift card never expires. You can check your balance online at anytime.

No. Our Mutombo Coffee gift cards have no expiration date.  

Yes. Gift cards are transferable. If you share your gift card code with someone else, they can redeem it at checkout.

Prior to activating your Gift Card be sure to keep your Gift Card email. Once you activate your Gift Card code you may check your balance here.

Once you place an order with your Gift Card code, the balance will remain as a credit in your account to be used for future purchases.

If an email address or phone number is incorrectly entered, and the order for the gift card is placed, you can contact us at 55@mutombocoffee.com and we will manually change this for you within our Gift Card dashboard.

Our Gift Cards are only available for purchase in US currency. 

No, delivery is handled in an automated fashion by our Gift Card application.

All of our bagged coffees are freshly roasted. Order are shipped 5 - 7 business days after the order is received. Pre orders may take 2-3 weeks to ship.

Currently, we ship to the US and will be extending our coverage globally.  If you live outside of  North America and would like to receive our coffee, please email us at 55@mutombocoffee.com so that we may accommodate you.

PLEASE NOTE – Shipping carrier delivery dates are not guaranteed.  Please allow extra delivery time and do not rely on the carrier’s advertised delivery time.

SPECIAL CHRISTMAS DELIVERY NOTE – We recommend 2nd Day Air for any orders placed after December 18th to help ensure that you receive your order in time for Christmas. We recommend that customers placing orders placed after 2:00 pm on December 20th select Next Day Air shipping for delivery in time for Christmas.

We currently ship within the Continental US.  If you live outside of North America and would like to receive our coffee, please email us at 55@mutombocoffee.com so that we may calculate international shipping charges for your order.

We ship FedEx, UPS and USPS.

Customers from countries outside of the US should email us at 55@mutombocoffee.com to confirm the higher shipping charges.

We offer free shipping for non-business orders above $100.

We have worked hard to source and produce the best product on the market.  Whether you purchase our coffee or an accessory, you can be sure that it is a product we believe in.

Unfortunately, we cannot accept returns on roasted coffee. If for some reason you are not happy with your coffee purchase, please let us know!

Email us at 55@mutombocoffee.com  or call us at 1 (234) MUTOMBO (688-6626) and we will find a suitable solution for you.

Should you wish to return an accessory item (such as a t-shirt or coffee mug) to us, please contact our staff so that we can handle your return as quickly as possible. Please note that you will be required to ship the item to us in its original package at your own cost. We highly recommend insuring the shipment, as you will be responsible for the package until we receive it in good condition.

We cannot accept collect or postage-due return shipments and are not responsible for uninsured packages that are lost in transit. We strongly suggest that you insure your package.

Upon receipt of your returned merchandise in the described condition, we will promptly process it, and credit your account or refund your money in the manner in which we received it.

Mutombo Coffee guarantees each product we sell is as it is described on our website.  If you are dissatisfied with your order, simply return the unopened items within 10 days of receipt for a full credit of the purchase price minus the shipping cost.

Please note that our e-commerce web site processes your payment immediately upon submission.

In other words, as soon as you submit your order, your credit card will be debited the amount indicated on your receipt.

Orders can be canceled at no cost to you provided the item has not yet shipped.

Your credit card will be credited immediately when a canceled item has not yet shipped.

If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to us.

When returning a canceled order, you must ship via a courier that provides tracking and provide us with the tracking number, via email to 55@mutombocoffee.com.

If the item is lost or damaged in transit, you will be charged for the item.

It is required that you purchase insurance from the courier so that you can be reimbursed for an item if it is lost or destroyed in transit.

For items that are canceled after they are shipped, your account will not be credited until we receive the returned item in good condition.

Canceled orders that have shipped must be returned unopened.

Prices shown are cash prices in US dollars and are subject to change without notice.

Shipping and handling fees also are subject to change without notice.

We reserve the right to limit quantities.

This website contains proprietary trademarks and service marks. All marks are the property of their respective companies.  All rights in the intellectual property contained in this website including copyright, trademarks, trade secrets are reserved. Access to this website does not constitute a right to copy or use any of the intellectual property of Cajary Majlis, its suppliers or any other parties or entities.

This website and its content are copyrights of Cajary Majlis.  All rights reserved.

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.

If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Cajary Majlis. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account”section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record-keeping.

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to 55@mutombocoffee.com.

This online privacy policy applies only to information collected through our website and not to information collected offline.

On average, we will ship your order within 5-7 days from our fulfillment center with standard shipping. Please choose an expedited shipping method if you would like to receive your order sooner.

You will receive your tracking information once your order has shipped. You can check “My Account” to see a list of the orders that you have placed. Look for the tracking number associated with your order.

An order confirmation will be sent to your email address soon after placing your order. If you did not receive an order confirmation, please contact us at 55@mutombocoffee.com.

The credit card that you used to place your order is billed at the time you place your order.

We’ll gladly accept Visa, MasterCard, and American Express. We can’t accept cash, checks, or money orders. You may also use an ATM or other debit card bearing the VISA or MasterCard logo, just like a credit card.  Additionally, we accept payment via PayPal.

You can use an ATM or other debit card bearing the VISA or MasterCard logo on our website just like a credit card. If you have questions or concerns about credit card security on our Web site, check out our Secure Shopping Guarantee.

You will be prompted to open an account by placing your first order with us. During the ordering process, you will create your own Mutombo Coffee password. But you may place an order as a Guest if you prefer.

Please contact us at 55@mutombocoffee.com if the above answers do not address your question.

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

• Your consent

By using our site, you consent to our privacy policy.

Any dispute arising from orders, use of our website, our Terms and Conditions, or otherwise, shall be governed by the laws of the State of Louisiana.  Further, any dispute shall also be submitted to and resolved by way of binding arbitration.

You never have to worry about the safety of your credit card information when shopping here. If unauthorized or fraudulent charges are ever made, you do not have to pay for them. Period. For details, please see below.

• At Mutombo Coffee, protecting your information is fundamental. To ensure your information is safely guarded, we use Secure Sockets Layer (SSL) technology. When giving your credit card number, SSL encrypts all personal information including your card number, name, and address. With this encryption, only Mutombo Coffee is allowed to decode your information.

How can you be sure any connection is secure?  You can double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from ‘http’ to ‘https.’

Please note: Payment for all items purchased through Mutombo Coffee takes place on the Mutombo Coffee website. When contacting us directly via email, do not include your credit card number or any other personal information, as the e-mail will not be encrypted and is therefore not secure.

In general, under U.S. federal law, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable, Mutombo Coffee will pay up to the full $50.00 as long as 1) you have notified your credit card company in accordance with their reporting procedures, 2) the unauthorized use of your credit card resulted from no cause of your own, and 3) the loss resulted from purchases made at Mutombo Coffee while using our secure server.