SHIPPING POLICY

This Shipping Policy is for Mutombo Coffee and was last updated on 04/18/2023.

 

  1. SHIPPING AND DELIVERY OPTIONS

Domestic Shipping:

Free Shipping over $100 - Lower 48 states only.

Shipping calculated at checkout for all other orders

International Shipping:

Landed costs offered to customers; all duties, taxes and fees are paid by the customer.

  1. PROCESSING TIME

Orders are processed within 3 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

  1. CANCELLATIONS

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.

  1. RETURNS

All sales are final, and returns are not accepted.

  1. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

  1. DAMAGED ORDERS

Mutombo Coffee is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

  1. SHIPPING RESTRICTIONS

- Orders cannot be shipped to P.O. boxes. 

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.

  1. CONTACT

For questions about this shipping policy, contact: 

Email: 55@mutombocoffee.com

MUTOMBO LIVE!

STAY TUNED FOR MORE EVENTS!

Follow @mutombocoffee on Instagram for the live event.

Watch on Instagram

MUTOMBO IS LIVE!

Mutombo is LIVE! Here we connect a community of coffee
lovers from around the world to celebrate all things related to
the african Diaspora...including coffee. After all we are the Face of African Coffee!

WHAT CAN YOU EXPECT? BASICALLY, A GOOD TIME!

Through our live-stream Virtual Cafe events, we will bring you
the best in African music and art, news and educational
webinars, special holiday celebrations, and media interviews,
for instance.

Our Events, led by our Mutombo Coffee co-founder NBA Hall of
Famer and Global Humanitarian Dikembe Mutombo, will
delight and engage you with an unforgettable virtual
experience, and introduce you to our coffee farmers, cafe
partners, sponsors and supporters!

Watch this space and be sure to follow us, like and share
amutombocoffee on Facebook, Instagram and Twitter for this
event announcements. You won't want to miss out!

FAQ

WHAT IS MUTOMBO LIVE?

It is a virtual space where we connect a community of coffee
lovers from around the world to our livestream events, gatherings
and artistic performances on mutombocoffee.com
How can I watch Mutombo LIVE!?
You can watch from a phone, connected TV or computer.

WHAT WILL BE FEATURED HERE?
We will celebrate special African holidays and events by
showcasing some of the most talented African musicians and artists
who will perform for our audiences - live!
It is also about educating our audience on important topics related
to the African coffee industry. So you can expect to hear from our
industry experts, cafe partners, sponsors and supporters via
webinars and Cafe Talks.

Subscribe to our events!

Previous Events

Recorded events